FAQs & Policies

Frequently Asked Questions

Do you have a resort fee? The resort amenity package is included in the nightly charges section. This fee includes a host of amenities for a more hassle-free experience. overnight parking – one car per room; Wi-Fi throughout the Resort; one beach photo shoot and print; access to our premier gaming lounge featuring Xbox One; bicycle usage (based on availability); live entertainment daily at a beach bar, daily Resort activities and games “something different each day for all ages” – family board games, volleyball, corn hole; pool lounges and towels with easy access at two convenient kiosks; Suncoast Water Sports – 10% discount off regular price; boogie boards and noodles beachside; two bottles of water daily in-room; unlimited local & 1-800 phone calls; Concierge services and access to property Fitness Center & Business Center.  Other charges that may apply include, but are not limited to: cribs, room upgrades and pet fees. Rooms accepting small cats and dogs may be available.

Do I have to pay for parking? Overnight parking is included in the Resort Package.  There is a limit of one car permitted per room.  Trailers, boats and motor homes are not permitted as parking on property is limited.

Do you have shuttle service to and from the airport? Tampa International (TPA) is a short 27 miles away.

Super Shuttle is currently $25 per person and Bats Taxi service ranges from $54 to $65 flat rate/one way. ExecuCar service may be arranged by the Concierge for more personalized service.

Do you have live music? We have live music on the weekends at Harry’s Beach Bar and Rum Runners Bar & Grille.

How late does the beach bar stay open? 10 p.m. nightly so that guest rooms are not disturbed.  Rum Runners is open until 1 a.m. on Friday and Saturday.

Do you have free breakfast? Breakfast is available at Compass Grille or on the beach at Rum Runners, although it is not complimentary.

What are your pool hours? Pools and Spas are open from dawn to dusk.

Are pools handicap accessible? Yes, there is a handicap pool lift available.

Do you provide beach/pool towels? Yes, two towel kiosks are available on property.

Do you have beach/pool chairs?  There are pool chairs available at all 3 pools on a first come first serve basis. Beach chairs, umbrellas and cabanas are available from $15 per day.  Pool Cabanas at South Pool are also available for rental.  Please see the towel hut attendant for details and pricing.

Do you have handicap accessible rooms? Yes.  There are Traditional and Suite options.

Is there a door for the bedroom in the suite? All of the Suites in Building 4 have a door closing off the bedroom from the living room.  The Building 1 Suites, Executive King and Queen Suites, have a hallway connecting the bedroom and living room instead of a door.

Do you have to pay for Wi-Fi in the room? Wi-Fi is available throughout the property and included in the resort package.

Do you have to pay to use the Business Center? No, the Business Center is included in the resort package.

Do you allow grills?  Grills are not permitted on property or on the beach per City ordinance.

Do you allow pets? Small dogs and cats are permitted in pet friendly areas of the resort.  There is a 50 pound limit per room with two pets/40 pounds for one pet. Maximum of two pets per room; some breeds may be restricted.  Please see the Pet Agreement for full details, deposits and fees.

Do you offer late check-outs? When available, there is a $25 charge until 1 p.m. and $50 until 3 p.m.

Do you offer early check-in? Yes, there is no charge however it is subject to availability.

What time is check-in? 4 p.m.

What time is check-out? 11 a.m.

What is the cancellation policy? We require cancellation 72 hours prior to the arrival of the reservation to avoid a penalty of one room night and tax.

If I have a full pre-pay reservation and need to cancel, will I get my money back? No, this is considered a non-refundable reservation.

Do you have a spa? Our Concierge will assist with information, booking and transportation to day spas in the area.

Do you offer massages in the room? Our concierge will provide you with a phone number for a masseuse to schedule an in-room appointment.

Can I pay for a balcony? No, however, certain room types have balconies already guaranteed.

Are balconies guaranteed? The Executive Suites guarantee balconies.

Do you have roll-away beds? Yes, they are $15 per night.

Do all of your rooms have microwaves? Studios and Suites have microwaves, but it isn’t guaranteed in our Traditional Rooms.  If your room type does not have one, you have the option to rent a microwave for $10 per day based upon availability.

Do all of the rooms have refrigerators? Each room will have either a mini or full-size refrigerator.

Do you provide dishes within the suites? Yes, a place setting for four is provided in suites with mini kitchens.

Can I get a group rate if I book more than one room? Group Blocks start at 10 or more rooms per night. Please contact a Group Sales Manager at 866.642.7332 for more detailed information.

Do you have laundry facilities? Yes, a coin operated laundry facility is available.  Dry cleaning services are also available.

Do you have a restaurant? We have 3 dining options on property.  Compass Grille has inside seating; open daily from 7 a.m. to 11 a.m. for breakfast, Lounge is open 4 p.m. to 10 p.m. with a limited menu and Dinner is served from 5 p.m. to 10 p.m.  Harry’s Beach Bar and Rum Runners Bar & Grille offer casual menus served poolside and beachfront.  Hours for food service are from 8 a.m. until 10 p.m. daily at Rum Runners. Harry’s is open for food service from 11 a.m. to 10 p.m.

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